Customer Care

Testimonials

“Cape Cuisine is one of our preferred suppliers. They are quick, efficient and always go the extra mile. They almost never run out of a product and if they do they will promptly source an alternative supplier. Cape Cuisine's deliveries are always on time and their always willing to assist, even on short notice. They have an extensive product list and if you're looking for something specific they will source it. Their deliveries have a high hygiene standard and no complaints have been reported up to date.

I seriously recommend Cape Cuisine, as they are trust worthy. Cape Cuisine's fair prices and wide-ranging product list compliments their unbeatable service delivery.”
Joe Du Plessis - The Table Bay Hotel

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Rate Our Service

It will only take a minute. This is your opportunity to tell us what you think.

Before you tell us what you think. Please take note of what the stars mean.

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Ready? Rate!

Rate our Telesales Department
  1. How would you rate the overall efficiency of telesales?
  2. Is the Telesales person always professional and friendly over the phone?
  3. Does the Telesales person have enough product knowledge?
  4. What will make our telesales department work better for you?
Rate our Delivery Guys
  1. Are they professional and friendly when delivering goods at your establishment?
  2. Do you believe they reflect Cape Cuisine's 5-star reputation effectively?
  3. Do you believe they are well trained in their jobs?
  4. How do you rate the timeliness of the order deliveries?
  5. How can we improve our delivery service to you?
Rate our Service in General
  1. Overall - how would you rate Cape Cuisine's service?
  2. Do you believe our product pricing is competitive enough?
  3. Have you ever been offended by the "quote of the day" on your invoice?
  4. Are the good you receive always in good condition?
  5. Are you pleased with the frequency your Sales Rep and Telesales Rep contacts you?
  6. How frequently do you want the Sales Rep to visit or Telesales Rep to call you (1.never, 2. Once a year, 3.Twice a year, 4. Four times a year, 5. Once a month or more)?
  7. Are you satisfied with our current office hours?
  8. Suggestions on how Cape Cuisine can improve its service to you?

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