Customer Care


“Cape Grace is a five star hotel and it is imperative that we get excellent service from our suppliers.

Cape Cuisine has committed to deliver quality service. I am happy to say that they have lived up to their commitment. Cape Cuisine's prices are also very competitive in the market.”
Osvaldo - Cape Grace Hotel

more testimonials

Rate Our Service

It will only take a minute. This is your opportunity to tell us what you think.

Before you tell us what you think. Please take note of what the stars mean.

stars legend stars example

Ready? Rate!

Rate our Telesales Department
  1. How would you rate the overall efficiency of telesales?
  2. Is the Telesales person always professional and friendly over the phone?
  3. Does the Telesales person have enough product knowledge?
  4. What will make our telesales department work better for you?
Rate our Delivery Guys
  1. Are they professional and friendly when delivering goods at your establishment?
  2. Do you believe they reflect Cape Cuisine's 5-star reputation effectively?
  3. Do you believe they are well trained in their jobs?
  4. How do you rate the timeliness of the order deliveries?
  5. How can we improve our delivery service to you?
Rate our Service in General
  1. Overall - how would you rate Cape Cuisine's service?
  2. Do you believe our product pricing is competitive enough?
  3. Have you ever been offended by the "quote of the day" on your invoice?
  4. Are the good you receive always in good condition?
  5. Are you pleased with the frequency your Sales Rep and Telesales Rep contacts you?
  6. How frequently do you want the Sales Rep to visit or Telesales Rep to call you (1.never, 2. Once a year, 3.Twice a year, 4. Four times a year, 5. Once a month or more)?
  7. Are you satisfied with our current office hours?
  8. Suggestions on how Cape Cuisine can improve its service to you?

Awesome! Almost done. All that's left to do is to give us your details.

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